Refund policy

At De Ventoux, we want you to feel confident shopping with us.
If there is an issue with your order, please contact us and we will do our best to help.

Return window

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

  • unworn and unused
  • in original condition
  • returned with original packaging

Items that show signs of wear, damage, alteration, or misuse are not eligible for return.

Non-returnable items

We do not accept returns on:

  • items marked as final sale
  • personalized or custom-made items
  • gift cards

How to request a return

To start a return, please contact us at support@deventoux.com with:

  • your order number
  • the item(s) you would like to return
  • the reason for the return

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

Damaged, defective, or incorrect items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include clear photos of the issue.

Once reviewed, we will arrange an appropriate solution, which may include a replacement, store credit, or refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method.
Please note that it may take several business days for your bank or payment provider to process the refund.

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different item, please place a new order after your return has been approved.

Order cancellations

Orders may only be canceled before they are processed or shipped.

If you need to cancel an order, please contact us as soon as possible. Once an order has shipped, it can no longer be canceled.

Contact us

If you have any questions about your return, please contact us at support@deventoux.com